Shipping, Returns and Privacy

1) SHIPPING

ARTICLE 1: SHIPPING TIME

Your order will be shipped as soon as possible. The average shipping time is 3 to 5 days depending on the items you ordered. Please note that some of our products are made on demand to ensure the best quality. In this case, the shipping time can be extended.

We ship your orders from various international warehouses (USA, China, Europe). If your order includes several items, these may be sent separately, depending on available stocks and the shipping warehouse. You will be asked to return your order to our shipping warehouse in case of a return. Please refer to our return policy to start the return process.

If you want to cancel your order, please get in touch with us as soon as possible: info@offwrld-techwear.com. Please note that we cannot guarantee the cancellation of your order. No demand can be canceled once it has been shipped.

 

ARTICLE 2: DELIVERY TIME 

Please note that due to COVID-19, our shipping times may have delay depending on your country.

2 to 3 weeks for the USA and Canada. (12 to 21 working days)

1 to 2 weeks for European countries. (7 to 14 working days)

2 to 4 weeks for the rest of the world. (14 to 28 working days)

If a momentary out-of-stock condition of a product occurs, the delivery time could be a little longer. Please note that your items will be delivered within a maximum of 60 days during a health crisis. Any item received outside this time frame will be refunded upon request.

In case of delay of your package, OFF-WRLD Techwear can not be held responsible.

Feel free to contact us if you have any questions: info@offwrld-techwear.com

The customer must check the goods' conformity at the time of receipt and before signing the carrier's delivery

ARTICLE 3: DUTIES AND TAXES

We offer free standard shipping on all orders, but the customs tax on international shipments can be applied depending on your country and the customer's respocustomer's

 

ARTICLE 4: CASES OF MAJOR FORCE - COVID-19

Because of the current health crisis, many parcels may arrive longer than usual. There may also be more time between tracking updates. This has been driven by the current health crisis, the broader increase in parcel numbers, and COVID-19 restrictions across countries, impacting deliveries and services.

The delivery time announced in case of major force (such as COVID-19) is a maximum of 60 working days and valid from the receipt by the buyer of the mail of dispatch of the order.


Orders exceeding 60 working days without delivery will be refunded.

2) RETURNS AND REFUNDS

 

If, for some reason, you are not completely satisfied with your order, you may return it for a REFUND or EXCHANGE it for another item within 14 days of receiving your order.

 

If 14 days have gone after the delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition, you received it. It must also be in the original packaging.

NOTE: We do not provide a shipping label on returns.

Please get in touch with our team at info@offwrld-techwear.com to return your order.

Our staff will provide you with instructions to return your package quickly. Please note that in case of an error on your part in the package's return address, OFF-WRLD Techwear will not be held responsible. We invite you to read the return instructions carefully to ensure the proper reception of your parcel and guarantee your refund.

SEVERAL ITEMS ARE NOT REFUNDABLE:

* Gift cards
Once issued, gift cards are not eligible for a refund. By purchasing a gift card on our website, you agree to the terms and conditions of the item's sale.

* Masks
For health reasons, masks cannot be returned or refunded.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

REFUND (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.

LATE OR MISSING REFUND (if applicable)

If you haven’t received a refund, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please get in touch with us at info@offwrld-techwear.com.

EXCHANGES (if applicable)

If your items don't fit you perfectly, you may ask to exchange items. Please note that you will be responsible for return costs. If you need to exchange your order, email us at info@offwrld-techwear.com

DAMAGED ITEMS (if applicable)

If your items are delivered damaged, please email us at info@offwrld-techwear.com so we can reship your order.

Please note that if the customer damages an item after receipt, it will not be eligible for a refund.

OFF-WRLD reserves the right to refuse any abusive requests.

GIFTS

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SHIPPING

To return your product, please contact us: at info@offwrld-techwear.com.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note that you must provide us with a tracking number for all returns.

3) PRIVACY

OFF-WRLD Techwear Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or purchase from www.techwear-outfits.com(the "Site").

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

- "Cookies" are data files placed on your device or computer and often include a unique anonymous identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org.
- "Log files" track actions occurring on the Site, and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, and payment information (including credit card number, email address, and phone number. We refer to this information as "Order Information."


When we talk about "Personal Information" in this Privacy Policy, we talk about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We generally use the Order Information we collect to fulfill any orders placed through the Site (including processing your payment information, arranging to ship, and providing you with invoices and order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
In line with the preferences you shared with us, we provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Text Marketing Terms and Conditions:
We are using a text messaging platform subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form, or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon shipping the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent or use the unsubscribe link we provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered reasonable. Message and data rates may apply.

For any questions, please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or another lawful request for information we receive, or to protect our rights otherwise.


BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For more information about targeted advertising, visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you want to exercise this right, please get in touch with us through the contact information below.

Additionally, you are a European resident. In that case, we are processing your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside Europe, including Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy occasionally to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions or would like to complain, please contact us by email at info@offwrld-techwear.com.